出版日期：2014-09-01 00:00:00

著者：James, J.H. Liou; Chao-Che Hsu; Yun-Shan Chen

單位：運輸管理學系暨研究所

著錄名稱、卷期、頁數：Transportation Research Part A: Policy and Practice 67, pp.225–239

摘要：How to improve transportation service quality and thus attract more passengers to use public transportation systems is an important concern for city governments around the world. In this study, we propose a novel information fusion model that addresses the dependent relationships among the various criteria for a method of non-additive weighted gap analysis aimed at evaluating and improving the service quality of transport systems. The hybrid model remedies prior shortcomings and should be more applicable to real-world situations. The proposed model is applied to a real case study of Taipei city bus companies to demonstrate its usefulness. The resulting analysis and the managerial applications for improving the bus service quality are also discussed with regards to the current policies of Taipei city.

關鍵字：Bus;Service quality;DEMATEL;Fuzzy integral;ANP

語言：en

ISSN：1879-2375

期刊性質：國外

收錄於：SCI SSCI

審稿制度：是

國別：GBR

出版型式：電子版,紙本